Complete Helpdesk Solution
Everything you need to manage tickets, contractors, and customer support
Ticket Management
Create, track, and manage support tickets with full workflow automation
Multi-Role Access
End users, admins, and contractors with role-based permissions
Multi-Tenant
Host multiple organizations with complete data isolation
Real-time Chat
Communicate instantly between users, admins, and contractors
SLA Tracking
Monitor response times and ensure service level agreements
Rating System
Collect feedback and ratings to improve service quality
Streamlined Workflow
From ticket creation to completion with full transparency
1
User Creates Ticket
End users submit support requests with detailed descriptions
2
Admin Assigns
Admin reviews and assigns tickets to qualified contractors
3
Work Completion
Contractor performs work and updates status in real-time
4
Invoice & Rating
User approves work, contractor submits invoice, user rates service